Shipping Policy

U.S. Shipping Transit Times

Our current processing time is 1 to 3 business days on all orders including Priority and Express shipping. Our default method of shipping is Standard, which takes approximately 5-8 business days to deliver within the USA, EXCLUDING Alaska, Hawaii, Puerto Rico, and APO. Most customers receive their order within a week, but delays are possible.

International Orders

ESTIMATED TRANSIT TIMES:

• Canada & Australia*: 7-10 business days
• Europe, Asia & Middle East: 7-12 business days
• Rest of the World: 6-10 business days

Tracking is NOT available in all countries. Tracking to certain countries will only update until it leaves the USA. Please contact your local post office or courier for further information.

Order Status

• Due to the volume of orders we process, we cannot cancel an order once it's been placed — especially on Launch days.
• All orders come with shipping and tracking information! Please check your emails for updates.
• Please allow 48 hours for tracking to be updated.
• We advise to sign up for e-mail and/or SMS notifications through the final tracking information to ensure you receive real-time updates for your package's last location.
• We are NOT responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking information we provide, please contact the last available courier for more information.
• If you have any questions or concerns about shipping, please feel free to contact us at: support@tryluxypack.com.

Business/Commercial Addresses

If a package is going to a business/commercial address, it's required that a person's first and last name be in the address Line 1 field, or it will be held for verification that the package is being sent to an individual, not a business.

Import Taxes & Duties